Frequently Asked Questions
-
How Do I Contact You?
You can contact us anytime through the contact form located on our contact page or by phone at 1-800-640-9877. Our office hours are Monday through Friday 9am-9pm EST and we generally respond to all inquiries within 24 hours.
-
What if I can't find my vehicle on your website?
If you cannot find your vehicle on our website, please contact us by email or phone 1-800-640-9877 with your make, model, year, and body type. We will use the information you provide to locate the perfect Car Covers for your vehicle. We will also add the cover to the website for future customers!
-
What Payment Methods are accepted?
We accept all major credit cards and debit cards, PayPal, Apple Pay and Google Pay. All amounts are in CAD Dollars.
-
What Is The Shipping Cost?
CarCover.ca offers FREE Shipping on all orders to anywhere in Canada and in the USA. If you'd like your order within 1-2 business days, you can choose the EXPRESS Shipping option at checkout. This costs an additional fee of CA$30.00.
-
Do you ship internationally?
CarCover.ca offers international shipping with Fedex or USPS for a Flat Rate of $CAD120.00. Shipping time may vary however it usually takes 7-10 Business Days.
-
How Do I Track My Order?
After placing your order an email is sent to you containing a copy of your order and order number. When your order ships, you will also receive an email from CarCover.ca with your tracking numbers. You can check your delivery schedule on our website under "Order Status" and enter your order number, name or email address to track your order or just follow the link on the email we will send you with the tracking number for your order.
-
Can I Ship To A Different Location?
No problem! On our checkout page, we only ask for the Shipping Address. Please make sure to write carefully the shipping address.
-
What if I want to return my order?
We will accept your return if it is requested within 30 days. For more information, please read our Return Policy.
-
Is it safe to order on CarCover.ca?
Absolutely. Your security and privacy are our priority, and we have taken every measure to ensure that all your transactions on our website are safe and secure. We realize the importance of privacy and believe it's a matter of trust. You can read about your rights and how we collect and use your information in our Privacy Policy.